Frequently Asked Questions…

When can I expect Delivery?

We will deliver your parcel full of goodies within two to four working days of your order, by private courier. We’ll send you an email and text to let you know the hour window you can expect you parcel – leaving you free to organise your day! By the way, we recycle all our boxes, so although your parcel may not be pristine on the outside it will be full of gorgeousness on the inside!



Delivery Charges

Standard Delivery is £4.95
Next Day Delivery is £12.95
Orders over £75.00 are FREE!

All our deliveries are guaranteed, and your parcels will arrive on time, when we say…so no waiting around!




Help! I need my parcel tomorrow!

Place your order before 1pm, choose ‘Next Day’ as your delivery option and we’ll have it packed and posted to reach you the very next day. Sometimes it’s possible for us to still send a Next Day Delivery after 1pm, so if in doubt, please call us on 01225 312943.

PLEASE NOTE: For orders taken after 1pm on Friday, and during the weekend, the earliest delivery will be on the following Tuesday before 3pm. On weekends which include a bank holiday the earliest delivery will be on Wednesday before 3pm.





What if I’d like to return my order, or part of my order?

In the unlikely event that you don’t totally love what you’ve bought, you can send it back to us for a full refund.

Our return address is:

My Small World Returns
19-21 St Lawrence Street
Bath BA1 1AN.

Please give us an idea of why it wasn’t quite right, as this helps us to make sure that our desriptions on the website are clear and helpful for other customers. In the case of broken or damaged goods, we will,of course, refund your postage too. If, on the other hand, you totally LOVE what you’ve received, please let us know, either via Facebook, email or twitter!




What if there’s been a mistake with my order?

Your order will be packed with love and care (we’ve had lessons and everything!!) and double checked to ensure all the items you ordered are inside, but occasionally.. (because we’re human and sometimes run low on chocolate and cake) mistakes occur. Please check all items as soon as you receive them, and let us know within 24 hours of any issues you may have. We’ll put any mistakes right as easily, quickly and with as little pain and inconvenience to you as possible. We want you to be happy. That’s it! Our phone number is 01225 312943. If you’d rather email, it’s sales@mysmallworld.co.uk




Can I visit in person?

Of course – come and visit! We want you to see why we won Bath Retailer of the Year 2009/10, and why we were nominated National Toy Shop of the Year in 2009, and why the Guardian named us in their guide to the best Independent Shops in the UK!

We are really hands on, the children can play with everything and you’ll get the chance to try things out before you decide to buy!

We are at 18 Little Southgate, (having moved from the Podium!) between Boots and Debenhams in the new Southgate Shopping Centre – a two minute toddle from the train and bus stations, and above an amazing and very child friendly car park. The sat nav post code for the car park is BA1 1TP! You can find us at:

My Small World Returns
19-21 St Lawrence Street
Bath BA1 1AN.
01225 424682